PRIVACY POLICY

Alma Group

This Privacy Policy applies to the businesses operated under the Alma Group, including:

  • Two Cooked Chooks Pty Ltd trading as Alma Avalon

  • Alma Freshwater Pty Ltd trading as St Alma

  • Any related entities, venues, or trading names operated by Alma Group

References to “we”, “us”, or “our” mean Alma Group.

1. Our commitment to privacy

Alma Group respects your right to privacy and is committed to protecting the personal information of our customers, website visitors, suppliers, contractors, and employees.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Personal information means information or an opinion about an identified individual or an individual who is reasonably identifiable.

2. Personal information we collect

We may collect personal information, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Booking and dining preferences

  • Feedback, enquiries, and correspondence

  • Payment-related information when making a booking or purchase

  • Employment-related information for job applicants and staff

We only collect personal information that is reasonably necessary for our business operations.

3. How we collect personal information

We collect personal information when you:

  • Make a reservation or enquiry

  • Visit or interact with our websites

  • Sign up to mailing lists, events, or promotions

  • Communicate with us by phone, email, online forms, or in person

  • Provide feedback or complete surveys

  • Apply for employment or contract work

We may also receive personal information from third party providers such as booking platforms, payment processors, marketing platforms, and delivery partners. Where this occurs, we take reasonable steps to ensure the information is handled in accordance with this policy.

4. How we use personal information

We may use personal information to:

  • Process reservations, orders, and payments

  • Provide hospitality services and customer experiences

  • Communicate with you about bookings, events, or service updates

  • Respond to enquiries, feedback, or complaints

  • Improve our venues, menus, services, and websites

  • Send marketing communications where you have opted in

  • Manage recruitment and employment relationships

  • Meet legal, regulatory, and compliance obligations

You may opt out of marketing communications at any time.

5. Disclosure of personal information

We may disclose personal information to:

  • Employees and contractors within Alma Group

  • Professional advisers including accountants, lawyers, and insurers

  • Service providers such as booking platforms, payment processors, IT providers, and marketing platforms

  • Government agencies or regulators where required by law

We do not sell personal information.

Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy protections are in place.

6. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures include physical, electronic, and managerial safeguards. While we work to protect your data, transmission of information over the internet is at your own risk and absolute security cannot be guaranteed.

7. Data breaches

If a data breach occurs that is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme and notify affected individuals and the Office of the Australian Information Commissioner as required.

8. Access and correction

You may request access to personal information we hold about you and request correction if the information is inaccurate, out of date, incomplete, or misleading.

Requests can be made using the contact details below. Access may be refused in limited circumstances permitted by law.

9. Privacy complaints

If you have a complaint about how we handle personal information, please contact us in writing. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

10. Websites and cookies

When you visit our websites, we may collect non-identifying information such as browser type, device information, and pages visited to improve performance and user experience.

We may use cookies for analytics and functionality. You can adjust your browser settings to refuse cookies, however this may affect website functionality.

Our websites may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes take effect once published on our websites. We encourage you to review this policy periodically.

Alma Group
Primary entity: Two Cooked Chooks Pty Ltd trading as Alma Avalon
Email: enquiries@almagroup.com.au
Address: 47 Old Barrenjoey Road, Avalon Beach 2107